Shipping Policy for Virona
At Virona, we understand that you are eagerly awaiting your order, and we promise to deliver it to you quickly and safely. We strive to keep our shipping rates as competitive as possible and offer the best possible value for money with unparalleled service.
Local Shipping Policy
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone. Orders are not shipped or delivered on weekends or holidays.
Regular shipping:
Preparation time: 0-1 days (Monday - Friday)
Shipping time: 4-6 days (Monday - Friday)
Order cut time:
11 pm Riyadh time
Shipping fees
The shipping charges for your order will be calculated and displayed on the checkout page.
Delivery Partners
Our delivery agents are Ajex and SMSA.
Confirm shipment and track order
You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damages
Virona is not responsible for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipping company to file a claim. Please save all packaging materials and damaged merchandise before filing a claim.
Item not received
Customers can contact us via email if they do not receive the item. We will contact the shipping department and delivery agent to know the status of the product.
Change address
You may change your delivery address if your order has not yet been shipped by contacting our customer service team at [email protected] Please note that we are unable to guarantee address changes after the item has been shipped as we are not obligated to do so.
Wrong address
If products are returned to us due to an incorrect mailing address being entered during checkout, you will be responsible for paying all additional shipping charges associated with re-sending the item.
Contact & Support
If you have any questions or need additional assistance regarding shipping, please do not hesitate to contact our customer support team. We are here to help and ensure that your experience with Virona is a positive one.
